Service Manuals

Title:

HP PhotoSmart Service & Support CD

Audience:

Authorized HP service and repair depot technicians, authorized HP resellers and retailers

Constraints:

The manual had to address all levels of English speaking service and repair technicians in a wide variety of working environments. The manual had to be designed for online use and display for the Windows 95 environment, including authorized access to secure information.

My Contribution:

Design and write audience analysis and profile for gathering subject information, interview OEM suggested candidates, confer with document designer and documentation author to implement and update design, convert documentation input from author and designer into existing design, edit online topics

Software used:

ForeHelp (online help authoring tool), Microsoft Word 6 and 97

Donald Rasky

P.O. Box 161185

San Diego, CA 92176-1185

(619) 283-7768